Insurance coverage starts from the mobile devices purchased from December 2020, please check with your purchase point on the eligibility of your insurance coverage.
Insurance cannot be claimed after one year of the invoice date for the iPhones.
Models include 11, 12 mini, 12, 12 Pro, 12 Pro Max, 13, 13 mini, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro and 14 Pro Max.
Insurance coverage valid for:
Accidental Damage
Water Damage
To process the claim, the minimum deductible amount will be Rs. 5,000 or 10% of the Service Invoice Value; whichever is larger, with the value being 20% if it is a water damage.
The phone will need to have a genuine tax invoice and the product will have to be purchased from Genxt’s Resellers and Partners.
Genxt reserves the right to deny any claim which exceeds the limit of the accidental damage which is acceptable.
The repair criteria and parts will be chosen by Genxt.
Not every phone will get fully replaced; some will only include repair of damaged parts.
If any incidents of fraud are deemed to happen, a police complaint can be filed against the individual doing so.
